Refund Policy

Fees for advisory, capital raising, market entry and similar professional services are generally non-refundable once work has commenced, unless otherwise stated in the signed engagement letter or proposal. Any refund or credit is at Credence Africa's sole discretion and will only be considered in exceptional circumstances. Non-refundable deposits or mobilisation fees (where charged) are clearly stated in the proposal.

• Cancellations received more than 14 days before the start date may be eligible for a full or partial refund, less any non-recoverable costs or administration fees.
• Cancellations within 14 days of the start date are generally non-refundable.
• You may transfer your registration to another participant or a future programme (subject to availability and our written approval).

Ticket or participation fees for events are non-refundable unless the event is cancelled by Credence Africa. In the event of cancellation by us, you will receive a full refund or the option to transfer to a future event.

If an event, programme or service is cancelled or postponed due to circumstances beyond our reasonable control (including government restrictions, natural disasters or public health emergencies), we will offer a full refund or the option to transfer to a future date.

Email connect@credence.africa with your full name, booking or invoice reference and reason for the request. We will respond within 7 to 10 business days.

Approved refunds will be processed to the original payment method within 14 to 21 business days.