1. Information We Collect
We may collect:
- Personal details: name, email address, phone number, company name, job title and other information you provide when filling forms, booking consultations, registering for events or corresponding with us.
- Technical data: IP address, browser type, device information, pages visited and usage data collected through cookies and analytics tools.
- Any other information you voluntarily share with us.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and deliver our services.
- Send relevant updates, event invitations or thought leadership (you may opt out at any time).
- Improve our website, services and user experience.
- Comply with legal and regulatory obligations.
4. International Data Transfers
Some of our service providers (for example email platforms, analytics tools or cloud hosting) may process data outside Kenya. Where this occurs, we ensure appropriate safeguards are in place in line with the Kenya Data Protection Act, 2019.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typical retention periods are:
- Enquiry and contact data: up to 2 years after last interaction.
- Client engagement records: as required under applicable professional and tax regulations.
- Website analytics data: in accordance with the tools' standard retention settings.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access your personal data
- Request correction (rectification) of inaccurate data
- Request deletion (erasure) of your data
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent at any time
To exercise any of these rights, contact us using the details below.
8. Contact Us
For any privacy-related questions or requests, email connect@credence.africa.
Postal address: Credence Africa, Applewood Adams, Ngong Road, Nairobi, Kenya.